Client Story

Sanctuary

Jonathan, General Manager

"Punchpass was the clear winner for us. They felt most aligned with our core values and offered a great product at an affordable price!"

Sanctuary logo

How did you get started with your current business?

We believe in the transformative power of knowing our histories, and that when we reflect, we are also making way for the futures we need and desire to manifest. We bought Yoga Sanctuary when it became financially threatened during the pandemic because we could not imagine our community without this place — this real life sanctuary that supports and sustains and transforms. In the following months and years, we put our intentions and energy into sustaining Yoga Sanctuary while we watched many studios like ours be lost to the ripple effects of the virus. The updates to our technologies and safety features to be able to continue to safely share yoga online, both on-demand and live-streamed, and in-person were some of the first steps we took to ensure Sanctuary would stay.

How would you describe your customers and community?

Healing and growth are deeply personal processes. Yet when we come together and witness one another, we inspire each other, help each other, play together, and rise together. Community is about showing up for yourself, just as much as you show up for others. We believe in the healing benefits of connection, and in the power a community holds to create change.

Why do people choose your business over others?

We recognize that many individuals face significant barriers when trying to access wellness spaces. We acknowledge the intersectional nature of identity in how we relate to one another and work together as a collective. We are committed to embodying equity and prioritizing acts of decolonization. We believe it is our responsibility to identify and shift the societal and structural norms that have created such disparities, and to create a new, equitable way forward.

Do you have a specific goal or mission for your business?

We envision a community of activists who show up for their community by showing up for themselves. We imagine all bodies feeling as safe as possible in our space, inclusive of ability, race, and religious background. We especially welcome BIPOC, queer, trans, and gender nonconforming folk — those who may have previously felt unwelcome in wellness spaces. We are committed to holding space where people of all identities feel not just welcomed, but fully accepted and affirmed, just as they are.

Can you describe how you managed your business before Punchpass?

We inherited a system run on Mind Body, which for a small business felt much too frivolous. As we navigated our way through the pandemic years we needed to be strategic with our tech stack and ensure operating dollars were spent as efficiently as possible. Mind Body had all the bells and whistles, many of which we didn't need yet were paying for in their monthly fees.

Was Punchpass the first studio management software you tried or did you move from another platform?

In our decision to move on from Mind Body we looked at several platforms, but Punchpass was the clear winner for us. They felt most aligned with our core values and offered a great product at an affordable price!

Quick Facts

Business
Sanctuary
Owner
Jonathan
Punchpass from Day 1?
No

Favourite Feature

"My favorite of the newer features is the option to save customer credit cards in the system so we can streamline our drop-in pass purchase interactions. We don't use a POS system, so we were manually entering credit card information each time someone needed a drop-in pass. Having the "save card" feature has been a delight to both us and our students!"

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Get to Know Jonathan

What else in your life is important?

The need for justice and equity within our community demands constant attention, and we are grateful for the countless local organizations, committees, and activist groups working toward this goal. Sanctuary is a community partner to these organizations and groups, with the intent to raise awareness and encourage action. We lend our platform and resources to foster change through a series of educational campaigns and public/private events. We appreciate that Punchpass not only makes monthly donations to organizations doing important work, but that they take the time to share the work of those organizations with everyone. Awareness-building is the first step to creating the change we wish to see!

What is something that has been a challenge for you to overcome?

Running a small business while raising two little humans (2 and 4 yo). Every day is a challenge, but it's full of joy and personal reward.

Where would we find you on the weekends?

Ideally, I'm outside enjoying nature and sharing experiences with my family. With two littles the days are long and full.

What never fails to make you laugh?

A good punny joke...especially from my partner!

Ready to simplify your studio?

Join studio owners like Jonathan who chose Punchpass to run their business.