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Product Updates

Punchpass is constantly being updated and improved! This is what’s new:

Improvement

Added option for booking window

March 3, 2023


An 8-hour option has been added to the booking window/cancelation settings

Bug Fix

Reporting issue corrected for ticketed series

March 3, 2023


We’ve fixed a reporting issue where revenue for a completed series was showing as $0 if ticketing had been used. The system now properly displays the attributed revenue in the Individual Class Report.

Bug Fix

Tax recalculated when customer is given an adjusted price

March 3, 2023


Now when a user modifies a pass price for a particular customer, we will recalculate the tax amount to correspond with the change. And if the tax settings are set to be added to the price, we also show a warning specifying that the price should not include taxes since the system calculates them at checkout.

Improvement

Customer redirect improved

March 1, 2023


Now after customers reserve a spot in a future class, the system will return them back to that same spot on the calendar. If someone is booking a series, we send them to the last date of the series.

Improvement

New option to disallow customers from canceling

March 1, 2023


Now you can opt to prevent customers from canceling a reservation in a class, on a course-by-course basis. Admins can edit a course to make this adjustment under the list of reservation options. The confirmation/reminder emails sent to the customer will not include an option to cancel the booking if it’s not permitted.

Improvement

‘Pass ending soon’ email resent when appropriate

February 27, 2023


If a pass has had its ‘expiring soon’ reminder email sent, and then the admin extends the pass expiration so it is past the length of time where we would remind the customer, we will resend the expiring soon email when appropriate.

Improvement

Broader dates available for attendance-only users

February 27, 2023


Attendance-only users can now see 10 days of classes in the future, and 10 days in the past (both were previously 3 days).

Bug Fix

Minor fix to sales tax calculation

February 27, 2023


A fix has been put in place to correct tax calculations on sales where a fixed amount discount code is applied and where taxes are set up to be included in the sales price. The system had previously been applying the fixed discount amount to the total price instead of the pre-tax price, causing the tax amount to be slightly off on tax-inclusive sales.

Improvement

Improved ways to switch between admin and customer viewpoint

February 14, 2023


Now business admins can easily jump to the customer side of Punchpass to see what your customers are seeing. We have added links in both places, on the top end of the app, so you can quickly switch between the customer and admin side of your account.‍

Improvement

Pass ending soon reminders can be sent at different times

February 14, 2023


Now business admins can choose when the pass ending soon reminders are sent, on a pass-by-pass basis. The choices are 2 days, 1 week, 2 weeks, 3 weeks, or 4 weeks. The default of 1 week remains. The option is found at the bottom of the passtype edit/create form.

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