Product Updates - What's New

Partner Update - Stripe Improves Support

July 20, 2018 - Improvement

Our payment processing partner, Stripe.com, just announced dramatically improved support options for their customers: 24x7 phone and chat support.

GREAT news for all the Punchpass companies who use Stripe.

Customer Login Improvements

July 12, 2018 - Improvement

We’ve improved the account creation flow for your customers to make it easier to create new accounts, AND improved the ability for admins to help customers if they become stuck.

Public URLs Added to help Promotion

July 02, 2018 - Improvement

The ‘public’ URL for every class and series has been added to the administrative side of Punchpass, to make it easier for you to find the URL your customers need in order to register.

Range Datepicker Added To Reports

June 25, 2018 - Improvement

We have started rolling out a new date range selector for reports, allowing admins to pull reports for whatever time range they prefer.

First, it was added to the Instructor All Classes Taught report, to help admins run payroll based on whatever period they want.

Next it has been added to the Pass Details Report. This will allow clients to pull a pass sales report for the period that works best for THEM. In Australia and need a tax report for July -> June? No problem now!

Significantly Easier to Create & Edit a Series

June 20, 2018 - Improvement

The creation and editing of a Series of classes has been significantly improved. It’s now much easier to choose which classes make up a series AND to edit/change those classes after the series has been defined. Clients no longer have to define specific class times for Series, instead they can be created by simply choosing from a list of classes.

Fixed - Ordering Passes in Pass list

June 14, 2018 - Fixed

The re-ordering of passes has been fixed. Now dragging and dropping passes in order to change how they are displayed will work as expected!

Attendances Report Now Emailed

June 10, 2018 - Improvement

The Attendances Report for many clients was becoming to big to download - the server could not process the report in time. Now we process the report in the background and send the user a link to download the report once it has finished.

Add to Calendar Buttons added

June 09, 2018 - Improvement

Add To Calendar buttons have been added for logged in customers, so they can easily add reservations to their personal calendars.

Help widget moved to navigation bar on mobile

June 08, 2018 - Improvement

The help messenger in Punchpass has been moved to the navigation bar on mobile in order to free up space in the main application and prevent accidentally triggering it.

Admins can see WHO made a reservation

June 05, 2018 - Improvement

Often it can be difficult to determine WHERE a reservation came from. Now in the Reservations report we list if the reservation came from either: the public form, from a logged in Customer, or from an Admin inside Punchpass.

Customers can now updated the credit card used to pay for a membership

June 01, 2018 - Improvement

Now customers can update their Credit Card details when they are logged in, and Admins can send customers a custom link (exactly like a Paylink) to update their card details.

Free classes now have open registration

June 01, 2018 - Improvement

If a class is marked as free, we now permit registrations even if a customer does not have an active pass. (Clients CAN still require customers to log in.) This improvement makes it much easier to offer free teaser classes, while still requiring an active pass for all other classes.

Free classes are also far less confusing when taking attendance - Punchpass will not flag customers in free classes as showing needing a pass.

New Date/Time picker

May 31, 2018 - Improved

We changed our date/time picker to enhance the experience on mobile. The previous picker was prompting the keyboard and the native carousel to engage. The new picker does not.

Clients can now restrict how far out into the future customers can make reservations

May 29, 2018 - Improved

Clients can choose to limit the # of days into the future reservations can be made. Previously this could only be done by hiding the schedule, but that was not feasible if you wanted to restrict reservations to only a couple weeks out. Now the length the schedule is shown is independent from the length of time people are allowed to make reservations. Settings in Manage Account, Account Settings, Reservation/Schedule Settings.

Admins can now Pause active memberships

May 23, 2018 - Improved

A lot of improvements made to Memberships, with the primary one being that they can now be Paused. This allows admins to accommodate customer requests for pausing, often due to injury.

Better notification of bounced email

May 22, 2018 - Improved

We integrated Postmark’s Rebound feature to provide a notification to admins and to logged in customers if their email bounced, prompting them to update it.

Now clients are not charged until the end of their 14 day trial

May 11, 2018 - Fixed

Now we grant new trial customers the full 14 days of a trial, regardless of when they enter their CC information to continue using Punchpass. Messaging was improved to highlight that no CC needed for the trial - it’s fully featured.

To accept payment for a reservation as an admin we now use the standard credit card form

May 08, 2018 - Improvement

We have now standardized on the new Stripe Element checkout form completely to provide consistency throughout the app.

Members are now shown which passes are good for a specific class if a pass purchase is required first.

May 07, 2018 - Improvement

When a class requires an active pass in order to book (and the customer does not have that pass) instead of just telling them to go to the Pass Purchase page, we now show them which passes & memberships are eligible for that class right on that page. This will reduce confusion where a customer knows they need to buy a pass, but don’t know which one.

Clients can now add their own custom image for Facebook sharing

May 07, 2018 - Improvement

Instead of a default Punchpass provided image (which is Yoga focused) clients can add their own image to be used when the schedule or a class is shared via Facebook. Go to Manage Account, Account Settings, Reservation/Schedule settings.

The functionality to choose a customer when adding a reservation for a class has been improved

May 05, 2018 - Improvement

Adding a new customer reservation to a class was difficult on mobile, as scrolling through a long customer list was a pain. Now there is a simple search box to make adding customers much faster.