Clients can now easily charge unlimited membership passholders a fixed penalty fee if they are a no show or late cancel. We’ve made this process simple, clear, and easily reversible.

We’ve added a number of integrated, automated workflows to Punchpass to help with administrative tasks, and basic marketing outreach. Read more about them here.

We’ve made the ‘class notes’ that appear in the schedule (for administrators) much easier to see. They were blending into the schedule before…now you can be confident your instructors will see them!

We’ve made it easier for admin users to spot any notes that have been added to a class by highlighting them and improving their visibility.

The No Show Attendances report now includes revenue for series tickets, when they are used for something else than that series. And the Attendances for Date Range report now includes both no show and late cancel attendances, and we clearly mark them on the report and the csv download. Helpful for determining how late cancels and no shows are affecting your business!

We’ve made the Customer details page even better by letting you always see the TOTAL number of attendances for each customer, no matter how high it goes – so you can really celebrate your top customers and their milestones! We’ve also added a little note to let you know that this count includes all attendances except no-shows and late cancels.

We’ve enhanced the Customer Attendances report by making it significantly faster, eliminating timeouts for clients with extensive lists. You’ll also now see a breakdown of attendance types: Attendance, No Shows, and Late Cancels, along with updated instructions on the page.

Attendance-only users can now view a class before taking attendance to see who has made a reservation. Returning users will see a temporary banner to help them understand how this change affects them.

When an admin or staff member manually moves a customer off of a waitlist, the system now provides a better warning before confirmation. If the class or series is already full, the system will alert the user that this action will result in overbooking. This improvement is particularly beneficial for cases where a Series reservation is moved off the waitlist, as the system makes it clear that the move impacts the entire series, not just an individual class. The instance they are viewing may not be full, but the series as a whole may be at capacity (because individual reservations may be allowed within the series).

To help admins & staff distinguish between reservations for individual classes versus those for an entire series, we now label each reservation as either “Class” or “Series” when you view a particular class. Tooltips are available when you hover over the labels to provide further explanation.