Now you can extend the expiration date of all the active passes currently held by all your customers. This is great if you're heading out for vacation or shutting down for the holidays and you want to give your passholders more time to use their pre-purchased passes. Just go to Manage Passes and use the action button to choose the number of days required. When a pass is extended, you'll see a note on each pass affected as a reminder.
Now you can choose to sell a pass online only to NEW customers who've never purchased before -- to help get new customers in the door! Alternately, you can limit a pass to be purchased only once per customer (special offers for new or existing customers). This feature applies to online pass sales from from your public pages.
We've added a way to see who purchased a pass using a particular discount code. Within "Manage Settings", just visit Online Payments => Discount Codes and click through the link in the 'Redemptions' column to see who has used that discount code.
Refunds can now be partially refunded when necessary. Pass and membership refunds are exclusively managed on the pass details page within a customer's profile. Classes that were purchased with Prepay can be refunded from the Class Details page or the Online Purchases report.
You can now mark certain customers as 'Unrestricted Reservation Access' - this allows them to book into classes even if they don't have an active pass (if your settings prevent that) and book into pre-pay classes. Keep your best clients happy by reducing their frustration around booking!
If a discount code was used to purchase a pass online, the administrative user can now see the promo code that was used on the pass that was purchased.
If a customer's membership is paid via cash, check, etc, you can now send them a custom link they can use to enter their credit card details. This makes it much easier to transition customers to pay via credit card.
We're excited to introduce the redesigned Punchpass attendance screens! They have a beautiful new look and some extra features -- we show you more information without being overwhelming. But you'll still experience the smooth workflow that you're used to while taking attendance with Punchpass.
Now you can add a person's email to a 'blacklist' to prevent them from making a class reservation. After you've blocked them (within your online reservations settings), they'll be prevented from booking a reservation via your public Punchpass pages. However, if they contact you directly, you still have the ability to create a reservation for that person on the admin side of Punchpass.
Two new notifications have been added for your security: 1) If a NEW admin-level user is added to your company's setup, Punchpass will automatically send an email notification to all admins on your account to let them know. 2) If any user with company-level login access (admin, restricted, attendance-only) has their email changed in your company settings, Punchpass will send an email notification to that user's OLD email address.