Product Updates

Punchpass is constantly being updated and improved! This is what's new:
Monday, July 8, 2019
Adding a Substitute Instructor - Improved

We've made it MUCH simpler to add or remove a sub for a class. It's now obvious to you and your customers that the class will be taught by the sub -- the names of the regular teacher and the sub are both shown.

Monday, May 27, 2019
Translations updated to 100% translated

Chinese, Swedish, Norwegian, Spanish, and Dutch have all been updated to 100% translated on the customer facing side of Punchpass, helping our clients serve their customers in the language they choose. We'll continue to update all our languages as we modify and improve the app!

Wednesday, May 22, 2019
Payment form when assigning a new pass has been improved

When assigning a customer a new pass or membership, the Payment section has been improved to only show the parts of the form necessary, depending on whether the customer is paying with a credit card or not. This update will help reduce confusion about what fields are needed when assigning a new pass!

Wednesday, May 15, 2019
Customer Attendances report - date range added

The Customer Attendance report has gotten an upgrade: you can now select a date range to see who has come to class over that time period. That makes it much more useful for tracking attendances for contests & challenges.

New Feature
Tuesday, May 7, 2019
Why is an Attendance a No Pass?

We have added a small pop-up to explain WHY an attendance has been marked as having no pass. This will make it much easier to understand, an help guide you and your instructors to help fix the problem.

Thursday, May 2, 2019
Security Update

Administrator passwords now require an email confirmation - they cannot be changed in-app. And customer emails cannot be changed to match an administrator's email address by mistake (potentially enabling admin login privileges.) More updates including 2FA coming soon!

Monday, April 29, 2019
Customer Self Checkin has been redesigned

The customer self checkin process and screens have been redesigned to make them easier to use. Your customers will find the new fonts, prompts, and process easier than ever to use.

New Feature
Thursday, April 25, 2019
Use Google Analytics and Facebook Pixels to Track Customer Activity

Now you can enter your Google Analytics ID and/or your Facebook Pixel ID so you can track your customers' Punchpass activity. If the code is present, Punchpass will fire the analytics tracker for you on all of your public pages when your customers use the system. If a customer has opted out of cookies, we will not fire the tracker. You can enter your IDs by visiting Manage Account => Account Settings => Public Web Pages.

Saturday, April 6, 2019
Reservation Reminders emails now list future reservations

We now include a list of a customer's future reservations with your business at the bottom of the reservation reminder email. This provides a complete picture to your customers about what they've got coming up at your studio.

Saturday, April 6, 2019
Pass Expiring Soon emails now always sent

Now "pass ending soon" emails are sent regardless of whether the customer has another active pass. So if you offer different kinds of passes for your different class types, you are totally covered. As part of this improvement, we've also modified the email to show the other active passes a cardholder might have.