Product Updates

Punchpass is constantly being updated and improved! This is what's new:
Improvement
Tuesday, June 7, 2022
Multiple New Payment Options Now Open via Stripe! 🙌

Awesome news! 🎉😀 Now you can offer multiple new payment options to your customers when you collect through Stripe. 😀🎉 Google Pay and Apple Pay are, of course, no problem. And depending on where you are in the world, you can open up other collection types too -- whatever payment methods that you and your customers prefer. Just turn on the relevant options in your Stripe account, and your customers will be able to use them when they buy your passes and memberships using Stripe Checkout.

Improvement
Monday, June 6, 2022
Your Social Media Profiles Have a Home on Punchpass

Now admins can add your business's social media handles to your Punchpass profile.

Bug Fix
Thursday, June 2, 2022
Sporadic Problem With Filter on Public Schedule Fixed

We've fixed a bug where the dropdown filters on the public calendars were sporadically choosing the classes underneath the dropdown, instead of the chosen filter. It was a weird behavior that was confusing for customers if they happened to click in just the wrong place.

Improvement
Thursday, June 2, 2022
Google Authentication Can Be Used to Create New Customer Accounts

Your customers can now use a Google authentication button on the mobile view of the public schedule to create a new account.

Bug Fix
Thursday, June 2, 2022
Gift Card URL Now Shown Consistently on Admin View

We now show the public purchasing url for both regular passes and gift cards. There was previously an issue where we were not displaying the direct purchase url for gift cards.

Improvement
Thursday, June 2, 2022
Customer Phone Number Added to New Customer Report

On the admin side of Punchpass, we've added customers' phone numbers to the New Customer list to make it easier for admins to reach out to new customers without having to dig into their profiles.

Update
Tuesday, May 31, 2022
Membership Renewal Failures Now Flagged Sooner

Membership renewal payments that fail in Stripe are now flagged more quickly so they can be handled proactively. Instead of waiting for the payment to fail 3 times before taking action, now we immediately mark the pass as suspended and payment failed. We also let the business admin know and tell them whether or not Stripe is going to retry the payment. We do not email the customer.

Improvement
Tuesday, May 31, 2022
Express Reservations Improved

For express reservations where we show a list of passes that can be used to book into a class, we will only show passes that will be active on the date of the class. So if there is a pass type that has a fixed expiration date that is BEFORE the class date....we won't show that pass as an option to book.

Bug Fix
Thursday, May 26, 2022
Trustworthy Customers Now Show “Needs Pass” Flag When Warranted

Before today, if a customer was marked as 'trustworthy', we were not showing if they needed a pass for a class they had a reservation for. That was unintentional - trusted access is meant to give customers special access to booking classes, but not to treat them any differently after they have booked. We have fixed that, so now if a 'trustworthy' customer does not have an eligible pass for a reservation, then we will display the 'needs pass' flag.

Improvement
Tuesday, May 24, 2022
It’s Easier for Admins to Merge 2 Customer Profiles

We now show a customer's email address in the dropdown when merging customers. So now when admins have to merge 2 customer profiles into 1, it's much easier to be sure you are selecting the correct one.