Clicky

Product Updates

Punchpass is constantly being updated and improved! This is what's new:
Improvement
Tuesday, December 3, 2019
Waitlist Movement Is Easier for You and Your Customers

Now you can move a customer from a waitlist to a regular reservation for that class in one click. When this is done, a Reservation Confirmation email is sent to the customer. We've also improved the way your logged-in clients see and claim an open spot when they are on the waitlist for a class. Now when they log in, Punchpass shows them the option to claim the open spot right on their home page so they can claim it easily. If they view the class details page, they'll see the same button to claim the spot.

New Feature
Monday, December 2, 2019
Welcoming a Customer on Their Birthday Is Easy Now

Now when a customer attends class on their birthday, you'll see a birthday cake icon and a big notice when you take attendance. The birthday cake icon also shows up if they have booked in advance, so you'll see that beside their name on your reservation list.

Improvement
Monday, December 2, 2019
Waivers Are More Flexible Now

We've added the ability to create a draft waiver before making it active, so you can keep you language as a draft until you're ready to roll it out. You can also now reactivate an old version of your waiver without having to re-collect signatures that you may have previously collected for that version.

Update
Thursday, November 14, 2019
Icon Shown Only When Waiver Has Not Been Signed Yet

We now show the waiver icon (a green pen) if a customer has NOT signed & action is needed. The icon does not show if the signature was already collected.

Improvement
Wednesday, November 13, 2019
Add a Calendar Notice to a Date Range

Now when you add a notice to your public schedule, you're given the opportunity to show that notice across a range of dates. So you won't need to add the same notice multiple times when it covers a multi-day time period.

Improvement
Monday, November 11, 2019
Pass Ending Soon Emails Always Include Punchcard Expiration Date

If a punchcard has an expiration date, we now always include that date on the "pass ending soon" reminder email to the customer. So even if the reason for the email is that there are 2 visits left, the customer now knows when they need to use their pass by.

Update
Friday, November 8, 2019
Discount Codes Have Been Moved to the Settings Page

If you sell passes online with Stripe, you'll now find the link to set up Discount Codes right on the main Settings page. They are easier for you to see and access there compared to their previous location inside Online Payments.

Improvement
Wednesday, November 6, 2019
Discount Code Redemptions Report & Export

Now you can export the report that shows discount code redemptions as a csv file.

New Feature
Wednesday, October 30, 2019
Now You Can Extend All Active Pass Expiration Dates

Now you can extend the expiration date of all the active passes currently held by all your customers. This is great if you're heading out for vacation or shutting down for the holidays and you want to give your passholders more time to use their pre-purchased passes. Just go to Manage Passes and use the action button to choose the number of days required. When a pass is extended, you'll see a note on each pass affected as a reminder.

New Feature
Monday, October 21, 2019
Offer Passes for 1-Time Sale or New Customers Only

Now you can choose to sell a pass online only to NEW customers who've never purchased before -- to help get new customers in the door! Alternately, you can limit a pass to be purchased only once per customer (special offers for new or existing customers). This feature applies to online pass sales from from your public pages.