Product Updates

Punchpass is constantly being updated and improved! This is what's new:
Improvement
Monday, August 8, 2022
Customer Language Translations Updated

The language translations for your customers have been refreshed. So now your customers will now see 100% complete translations for Spanish, Dutch, Norwegian, French, and German.

Update
Monday, August 8, 2022
Failed Payment Visibility Added Back to Attendance Screen

We've added back a "heads-up" notification that you get during attendance that shows if a customer has an unpaid/suspended pass/membership that would otherwise have been used for that attendance. With the added visibility, you can address the failed payment situation with the customer while they are with you.

Improvement
Friday, August 5, 2022
Admin Billing Form Updated

We've improved and customized the form your admins use to update your credit card for your Punchpass subscription.

Bug Fix
Friday, August 5, 2022
Fixed Square Duplicates Issue

We've fixed an issue where we were sometimes seeing duplicate Square purchases listed.

Improvement
Tuesday, August 2, 2022
Series Start Date Added to Your Settings

We've made things clearer for you when you look at your current series in your Classes settings: Now you'll see the start date of a series tacked on to the series name. This is to help you and your admins distinguish between series that may all have similar names.

Improvement
Tuesday, August 2, 2022
Instructor Adding Sub Is Redirected Differently Now

Now when an instructor adds a sub to a class they are teaching, they'll be redirected to the class details page or the hub page (depending on their access level) after successfully adding the sub.

Improvement
Tuesday, August 2, 2022
Phone Number Added to Export File

We've added the customer phone number to the csv export of the attendance report.

Improvement
Thursday, July 28, 2022
Taxes, Invoices & Revenue Settings Moved

We've moved some of the more important money-based admin settings out of 'General Settings' and into their own section. So your business admins will find the settings for taxes, attributed revenue, and the invoice confirmation text in the new section, called 'Taxes Invoices & Revenue'.

New Feature
Wednesday, July 13, 2022
New Insights Into Customer Cancellations

We added a great new "Canceled Reservations" report to display canceled reservation information for each class. So now you can get some insight as to who is canceling & who did the canceling: the customer or a member of your staff. You'll also see how soon before class the cancellation happened. Note: the report data is available for reservations canceled after July 20, 2022.

Improvement
Friday, July 1, 2022
Allow Series Bookings Sooner Than Your Other Classes

Now you can open up your future series for registration sooner than your global booking window settings would normally allow. Just set the 'Registration Opens' date for the date booking should begin for the series and you'll be set!