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Product Updates

Punchpass is constantly being updated and improved! This is what's new:
New Feature
Thursday, April 25, 2019
Use Google Analytics and Facebook Pixels to Track Customer Activity

Now you can enter your Google Analytics ID and/or your Facebook Pixel ID so you can track your customers' Punchpass activity. If the code is present, Punchpass will fire the analytics tracker for you on all of your public pages when your customers use the system. If a customer has opted out of cookies, we will not fire the tracker. You can enter your IDs by visiting Manage Account => Account Settings => Public Web Pages.

Improvement
Saturday, April 6, 2019
Reservation Reminders emails now list future reservations

We now include a list of a customer's future reservations with your business at the bottom of the reservation reminder email. This provides a complete picture to your customers about what they've got coming up at your studio.

Improvement
Saturday, April 6, 2019
Pass Expiring Soon emails now always sent

Now "pass ending soon" emails are sent regardless of whether the customer has another active pass. So if you offer different kinds of passes for your different class types, you are totally covered. As part of this improvement, we've also modified the email to show the other active passes a cardholder might have.

Update
Thursday, April 4, 2019
Redesigned Customer Pages are Live!

The redesign of the "Customers" section of the Punchpass admin site is now live. Hope you love its lovely simplicity :)

New Feature
Wednesday, March 20, 2019
Late Cancellations are Live!

This much-requested feature will allow your customers to cancel a reservation past your pre-set deadline. So you can open up that spot, kick off the waitlist process, and fill up your class. But because the cancellation happened late, your customer can still be penalized for the class they are missing. Here's how it works: when a customer tries to cancel past your deadline, Punchpass will warn them. If they proceed and confirm the cancellation, we create a special kind of attendance called a late cancel & mark the customer's pass (if they have one). You must enable this feature to use it.

Improvement
Thursday, March 7, 2019
Improved visibility for class/pass eligibility

We've added an "Eligible Passes #" button on top of the Manage Class page and an "Eligible Classes #" button on top of the Manage Pass page. This will be a good reminder -- we are trying to help clients remain aware of the eligibility of passes for specific classes.

Improvement
Tuesday, February 19, 2019
Jump To Specific Month Added to Schedule Views

Instead of having to move month-by-month through the Schedule, now you can jump directly to a specific month. MUCH faster if you need to go a few months in the future to create a new class!

Improvement
Thursday, February 7, 2019
Private Sessions can now have Location

Private sessions can now be set with a location. It's not required, but helpful if you teach privates in multiple locations!

Improvement
Tuesday, February 5, 2019
Improved Notes for Classes

Classes can now have multiple notes, just like Customers.

Improvement
Friday, February 1, 2019
The admin class schedule has been redesigned

The new design rollout continues! Today the admin view of the calendar and list schedules of upcoming classes have been moved to the new design. The calendar is MUCH easier to read, navigate, and quickly see the status of different classes. Up next - the Customers section of Punchpass!