Product Updates

Punchpass is constantly being updated and improved! This is what's new:
New Feature
Wednesday, October 30, 2019
Now You Can Extend All Active Pass Expiration Dates

Now you can extend the expiration date of all the active passes currently held by all your customers. This is great if you're heading out for vacation or shutting down for the holidays and you want to give your passholders more time to use their pre-purchased passes. Just go to Manage Passes and use the action button to choose the number of days required. When a pass is extended, you'll see a note on each pass affected as a reminder.

New Feature
Monday, October 21, 2019
Offer Passes for 1-Time Sale or New Customers Only

Now you can choose to sell a pass online only to NEW customers who've never purchased before -- to help get new customers in the door! Alternately, you can limit a pass to be purchased only once per customer (special offers for new or existing customers). This feature applies to online pass sales from from your public pages.

Friday, October 18, 2019
New Report Shows Who Used a Specific Discount Code

We've added a way to see who purchased a pass using a particular discount code. Within "Manage Settings", just visit Online Payments => Discount Codes and click through the link in the 'Redemptions' column to see who has used that discount code.

Tuesday, October 15, 2019
More Flexibility When Processing Refunds

Refunds can now be partially refunded when necessary. Pass and membership refunds are exclusively managed on the pass details page within a customer's profile. Classes that were purchased with Prepay can be refunded from the Class Details page or the Online Purchases report.

New Feature
Friday, October 11, 2019
Allow your BEST clients to reserve without restrictions

You can now mark certain customers as 'Unrestricted Reservation Access' - this allows them to book into classes even if they don't have an active pass (if your settings prevent that) and book into pre-pay classes. Keep your best clients happy by reducing their frustration around booking!

Thursday, October 10, 2019
Pass Discount More Visible After Redemption

If a discount code was used to purchase a pass online, the administrative user can now see the promo code that was used on the pass that was purchased.

Wednesday, October 9, 2019
Custom Link to convert a membership to be paid via credit card

If a customer's membership is paid via cash, check, etc, you can now send them a custom link they can use to enter their credit card details. This makes it much easier to transition customers to pay via credit card.

Thursday, October 3, 2019
ūüĒ• WOO HOO! Attendance Has a Great New Look!

We're excited to introduce the redesigned Punchpass attendance screens! They have a beautiful new look and some extra features -- we show you more information without being overwhelming. But you'll still experience the smooth workflow that you're used to while taking attendance with Punchpass.

New Feature
Wednesday, October 2, 2019
Reservation Block is Now Available

Now you can add a person's email to a 'blacklist' to prevent them from making a class reservation. After you've blocked them (within your online reservations settings), they'll be prevented from booking a reservation via your public Punchpass pages. However, if they contact you directly, you still have the ability to create a reservation for that person on the admin side of Punchpass.

Friday, September 27, 2019
Two New Email Notifications for Important Account Changes

Two new notifications have been added for your security: 1) If a NEW admin-level user is added to your company's setup, Punchpass will automatically send an email notification to all admins on your account to let them know. 2) If any user with company-level login access (admin, restricted, attendance-only) has their email changed in your company settings, Punchpass will send an email notification to that user's OLD email address.