Suspend Customer Passes

Now you can suspend customer passes in Punchpass. This feature is available only on the Studio plan. There are a variety of reasons you might want to temporarily suspend a customer’s pass.

  • A long term customer has a life event that will prevent them from coming in for a period of time. New baby, temporary job transfer, broken bone, etc.
  • You have failed to collect payment from a customer and want to put a hold on their pass.

Offering customers the option to suspend certain passes can be a smart business move - customers are more likely to commit to a long term pass (1 year, 6 month) when there is a reassurance that if something unexpected happens, they can put the pass on hold.

Suspended passes are not eligible for class attendance. Here is how to suspend a pass and see which passes have that status:

To suspend a pass go to the customer’s account details page and click on the specific pass. Click Edit to edit the pass. At the bottom of the form there is a checkbox to suspend the pass. (Good practice would also be to add a note to the pass saying why/when the pass was suspended.)

Check the box and click Update. Now the pass will have a flag on it telling you it is suspended when you look at the customer report.

To see all the suspended passes click on the Reports button on the homepage. There is a report option called Suspended Passes that will list the passes, along with the notes field so you can quickly see which passes are suspended and why.