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Product Updates

Punchpass is constantly being updated and improved! This is what’s new:

Improvement

Significant Content Library speed update!

February 15, 2024


We have dramatically improved the speed for the Content Library feature, now customers can access the library and see video collections available to them in record time! We are looking as speeds 10-20x faster than our previous load time 🤩 

Attendances by Date Range Report Performance Update

January 18, 2024


The Attendances by Date Range report has been improved to load significantly faster. This will help loading times and prevent timing out when running the report with a wide date range and a large amount of attendance data.

Update

Studio sign up QR code is now downloadable

January 18, 2024


There is a studio QR code available from the homescreen of each Punchpass account. You can open it for a new customer to quickly scan and sign up for an account, or click the new download option and share it, print it, or post it anywhere you like!

Improved Authentication & sign-in process

January 3, 2024


We’ve completed a big upgrade to our authentication system. The security of the overall system is improved, and we smoothed out many of the rough edges studio admins & their customers would occasionally run into. We think this upgrade makes Punchpass the easiest and most flexible product for switching between different studio accounts, or between an admin and a customer account. One login, and then choose where you want to go!

Donation based pass assignment greatly improved for Admins

December 21, 2023


Many studios offer donation based/pay-what-you-can passes. It has always been simple for the customer to choose what to pay. But if the pass was assigned by an admin, it was cumbersome. No more! Now it is simple to modify the price paid on a donation based pass right when you assign it to a customer. We’re happy to be able to sneak this one in right before the holiday break!

Merging customers is now much clearer

December 19, 2023


Duplicate customers is a fact of life – someone sign up with a different email address, and suddenly there are two Susan Williams. 🙄 There has always been the option to merge customers but it’s felt dodgy – your left a little unclear as to which customer is kept, what happens to the duplicate, etc. Now we’ve made the process and UI much clearer to prevent any mistakes!

Improvement

Bulk Reactivation of Paused Memberships

December 7, 2023


Just in time for the holiday break! Admins can now reactivate all the paused memberships in Punchpass at once. So if you are in the habit of pausing every membership for your holiday break, now it’s easier than ever to turn them all back on!

New Feature

Penalty Fees for Late Cancels/No Shows

November 30, 2023


Clients can now easily charge unlimited membership passholders a fixed penalty fee if they are a no show or late cancel. We’ve made this process simple, clear, and easily reversible.

New Feature

Automations! 🤖

November 7, 2023


We’ve added a number of integrated, automated workflows to Punchpass to help with administrative tasks, and basic marketing outreach. Read more about them here.

Improvement

Inline Schedule Notes

September 17, 2023


We’ve made the ‘class notes’ that appear in the schedule (for administrators) much easier to see. They were blending into the schedule before…now you can be confident your instructors will see them!

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