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Product Updates

Punchpass is constantly being updated and improved! This is what’s new:

Update

Moved reservations listed as Canceled in the original class

April 30, 2025


If a customer or an admin moves a customer’s reservation from one class to another, they are marked canceled from their original class and flagged as “Moved.” This provides more clarity should you wish to track down what occurred with a customer’s reservation!

Improvement

Calendar Notices can be edited and span multiple days!

April 15, 2025


You can now create a calendar notice that spans a number of days, ideal for blocking off a vacation or holiday! You can also click into a calendar notice and edit it.

New Feature

“My Classes” Report for Attendance-Only Users

April 14, 2025


Attendance Only Users can click “My Classes” to see the history of classes they have taught. They can click to see the class details page from any class in their history. However, they cannot change attendance for any class more than 10 days old.

Improvement

Children’s Account Information Update

April 4, 2025


We have added two feature to Child accounts:

  1. Children can now be Flagged
  2. There is a new field “Information” than will display during Attendance along with Adult’s Health Statuses

Update

Quick Add/Edit/Remove Pass Expiration Date

April 3, 2025


When you edit a customer’s pass, now there’s a quick checkbox to add, remove, and edit the expiration date -regardless of the original pass settings!

Improvement

Membership option to limit 1 per customer

March 26, 2025


You can set a membership to limited to 1 purchase per customer. We’ve had this functionality for passes, but now you can make a special membership offer and limit it to one per person!

Update

Phone Number Formatting Update

March 20, 2025


Customer phone numbers are now formatted with their country and area code. This an important step as we move towards SMS messaging.

New Feature

Make bulk classtime edits from the schedule

March 12, 2025


Check out our overview and support video on bulk editing instances on the schedule!

Available bulk actions include:

  • Adding a substitute teacher
  • Canceling classes
  • Deleting classes
  • Changing the custom filter option (such as location or class level)
  • Making classes free
Update

Membership Discount Updates

February 25, 2025


If a customer has a membership that has not started yet, you can apply a discount code to it from the admin side.
When assigning a membership to a customer from their saved credit card, you can now apply a discount code.

Update

Updated Pass Ending Soon Email

February 19, 2025


To make sure customers understand their pass status, when their pass is expiring soon or running low on credits, the email they receive includes:

  • What type of pass it is
  • How many visits are left in the pass
  • When the pass expires
  • The classes attended on the pass (no shows and late cancels are flagged)
  • The customer’s other current active passes
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