You can now have Punchpass send your customers an automatic email when they have a pass that either has 2 punches left or is going to expire in 1 week. One of the issues we have heard is that now that customers don’t have a physical punchcard, they don’t know the status of their pass. This is the first step in some features to help customers stay up-to-date on their passes.
Below are the details on how it works. Please let us know your feedback and what we can improve!
You need to turn this on for every pass type you want emails sent. For example you probably DO want emails sent for your 10 visit punchcard, but not your drop-in passes. To enable sending edit the pass in Manage Account and choose Yes - send emails.
There is now a new section in Manage Account called Customer Communications. It’s where we let you edit the emails we send on your behalf to your customers. Right now there are only two, but as we grow our feature set this is where the communications will be configured.
If you sell passes online, this is a great place to add a link to your site!
Emails will be sent when a pass either has 2 punches left OR has 1 week left before it expires. Passes are then flagged as having had the email sent, so a pass won’t be sent the email again.