Product Updates

Punchpass is constantly being updated and improved! This is what's new:
Improvement
Thursday, September 16, 2021
URLs Sent for Online Classes Can Be ‘Good’ as Soon as They Are Sent

Business admins can now allow the URLs sent for online classes to be ‘good’ as soon as they are sent (instead of 40 minutes before class). This is helpful for businesses who use the online class links for pre-recorded classes since you want the links to work as soon as the customer books. If the reservation is canceled or deleted, the links are still disabled. The setting is in Online Reservation Settings. The default is to still limit URL access based on the class time.

Improvement
Thursday, September 16, 2021
Max Booking Period Clarified

We adjusted the wording around the maximum amount of time customers can book in advance. Instead of saying 'No Limit’, we changed the setting to state that the max limit is 365 days. Booking cannot extend beyond that.

Improvement
Friday, September 10, 2021
Security Measures Simplified for Customers

A background invisible scoring system is now being used first in place of the Google reCAPTCHA puzzle-solving system. Users will be evaluated based on a variety of factors to determine if they are a bot. If they score too low, it will fall back on forcing them to do a captcha puzzle-solving challenge but the idea is that the vast majority of users should no longer have to do this. Hopefully, this will save most users from the captcha headache while continuing to provide protection against automated bot behavior.

Bug Fix
Thursday, September 9, 2021
Paylink Invoices Work For All Passes

Paylinks for passes marked as ‘only allowed to purchase once’ or ‘new customers only’ now work. There had previously been a problem enabling paylinks for passes like this.

Update
Thursday, September 9, 2021
Customers’ Pass Purchase Form Has Its Own Distinct Page

A customer's pass purchase workflow now shows the pass purchase form on its own distinct page, instead of in a pop-up modal. This is to enable more consistent behavior with the Google reCAPTCHA, especially on mobile.

Improvement
Thursday, September 9, 2021
Online Class Urls Are Now Customized on a Per-Reservation Basis

The online class URLs Punchpass sends to customers are now customized on a per-reservation basis. This means that before we redirect the customer to the actual online class, we can inspect the URL, and determine if it is still valid. (For example, if the customer canceled their reservation, we just don’t forward them but instead show them a message that the reservation was canceled.) The big win here is that now we can add the URLs to any of the customer emails, without worrying about if they can still cancel. Much simpler.

New Feature
Wednesday, September 8, 2021
NEW! Edit or Delete Class Times Directly From the Schedule

From your admin login, you now have the ability to edit/delete class times directly from the schedule. You can choose a class and delete all future instances of that class. For example: If you choose to delete Goat Yoga at 3pm on Mondays on September 20th, it’ll delete every instance of that class starting September 20th and beyond. It won’t delete any individual class instances prior to September 20th. You can also move a class to a different time on the same day and/or change the instructor for the class and adjust future instances in the same way.

Improvement
Friday, September 3, 2021
Improved Customer Page to Cancel or Move a Reservation

The customer's page to cancel or move a reservation now has a button to go back to the class details. So a customer isn’t ‘stranded’ on this page if they decide not to change or cancel. 😊

Bug Fix
Wednesday, September 1, 2021
Admin Screen Fixed to Show Correct Discount Symbol

Now when an administrator is marking a reservation as paid, they'll see the discount selection as a % or $, based on the type of discount applied. The system previously showed only the % sign.

New Feature
Monday, August 30, 2021
Pronouns for Customers Are Now Live

Punchpass now supports your efforts to create mutual respect with your customers by including the ability for you to store pronouns in each of your customer profiles. They can be added either by the admin (edit the customer) or by the customer (edit their profile when logged in.) Once they are added, they show up in the ‘Customer Info’ section and on your attendance pages.