Product updates

Punchpass is constantly being updated and improved! This is what's new:
Bug Fix
Monday, February 27, 2023
Minor fix to sales tax calculation

A fix has been put in place to correct tax calculations on sales where a fixed amount discount code is applied and where taxes are set up to be included in the sales price. The system had previously been applying the fixed discount amount to the total price instead of the pre-tax price, causing the tax amount to be slightly off on tax-inclusive sales.

Improvement
Tuesday, February 14, 2023
Pass ending soon reminders can be sent at different times

Now business admins can choose when the pass ending soon reminders are sent, on a pass-by-pass basis. The choices are 2 days, 1 week, 2 weeks, 3 weeks, or 4 weeks. The default of 1 week remains. The option is found at the bottom of the passtype edit/create form.

Improvement
Tuesday, February 14, 2023
More options for reservation cancellation window

Now you have more options around how soon before class a reservation can be canceled. You can choose from options like 15 minutes, 30 minutes, 1.5 hours, etc, as this setting has been converted from hours to minutes. You can find this option at the top of your Online Reservations settings.

Improvement
Tuesday, February 14, 2023
Improved ways to switch between admin and customer viewpoint

Now business admins can easily jump to the customer side of Punchpass to see what your customers are seeing. We have added links in both places, on the top end of the app, so you can quickly switch between the customer and admin side of your account.‍

Improvement
Monday, February 13, 2023
Report improved to include series tickets

The 'Attendances By Date Range' report now includes the revenue for series tickets.

Bug Fix
Thursday, February 9, 2023
Resolved no-show attendance feature

We resolved an issue with the 'mark no-show' attendance feature, which was not working under certain circumstances.

Bug Fix
Wednesday, February 8, 2023
Fix to attendance edit options

We resolved the issue where admins had been able to edit an attendance and assign it to a gift card. They cannot do that anymore.

Bug Fix
Wednesday, February 8, 2023
Admin purchase notification fixed

The admin purchase notifications were missing the price if a discount code was used. That has been fixed, and we have also added the code that was used for the purchase.

Bug Fix
Tuesday, February 7, 2023
Fix to upcoming reservations information

We have fixed a couple of issues with upcoming reservations not showing the correct information. Primary issues were still showing the 'Needs Pass' (or not) after changing a class's pass eligibility, and the 'new customer' plant icon showing after someone had attended.

Improvement
Wednesday, February 1, 2023
*NEW!* Now you can offer free passes online :)

We've made it much easier for you to "sell" passes for free! Just fix the price as $0 and set it to sell online. That pass will be listed on your public pass sales page with a price of $0. When a customer selects the pass, they are prompted to complete the form (so you have their contact information), but then they are NOT redirected to Stripe -- they receive the "thank you" confirmation and an email receipt with the $0 sales price noted. The regular limitations around WHO can 'buy' the pass are still valid. For example, you can limit $0 passes only to new customers, or only 1 purchase per customer. So if you want to make a free trial pass available to make your studio as welcoming and inclusive as possible, offer a free one :) This should be a great tool to help with your marketing efforts!