When a customer successfully purchases a pass ​or membership, we updated the success message URL to include the passtype ID. This way, you can use the pass IDs to track successful purchases using Google Analytics (or similar ad tracking software). Here is our detailed how-to!

Punchpass now supports discount codes for memberships! When setting up a discount code, you can decide whether it will apply to just the first membership period (entice customers to become members) or if it will apply an ongoing discount for each pay period (for options like student/senior discounts). Check out our updated Discount Code documentation for a detailed how-to!

We’ve release two new reports to help compare different classes. You can compare class performance at a high level (Yoga vs Pilates) or can compare at a more granular ‘day & time’ level. How is my Hot Yoga class at 9am on Tuesdays performing compared to the one at 1pm? Start digging into your schedule to see if the data matches up with what your gut is telling you!

We have added what we call Family Accounts – the ability for a parent (with just one login) to manage the bookings for themselves AND multiple children. All passes are still owned by the parent, and all communication still flows back to the parent. But now it’s MUCH easier to see which child is booked into what classes. Children have separate waivers, can have standing reservations, and the child/parent name are clearly shown when marking attendance or reviewing reports. We’re excited about this one! More information on our blog.

We’ve improved the ability for admins to see a detailed breakdown of how Punchpass calculated the revenue for an individual class. Just click on the link in the blue attributed revenue box, and we’ll show you each attendance, the pass used, and the revenue attributed from that pass.

We moved our database to a new service provider today. 🤖 🎉 The new provider is going to help us speed things up even more, and gives us room to grow and improve the app into the future.

We’ve added a number of bugfixes to prevent Standing Reservations from ‘breaking’ when adjusting your schedule in the app. We want to make sure your most loyal customers keep coming back!

We moved part of our infrastructure to a new job queuing system this morning. TCDO (Too Confusing Don’t Understand 😄): A very important part of our infrastructure got a big upgrade! Things will run more consistently behind the scenes, and we’ll be better able to troubleshoot issues and find problem spots.

We have dramatically improved the speed for the Content Library feature, now customers can access the library and see video collections available to them in record time! We are looking as speeds 10-20x faster than our previous load time 🤩 

The Attendances by Date Range report has been improved to load significantly faster. This will help loading times and prevent timing out when running the report with a wide date range and a large amount of attendance data.