The redesign of the “Customers” section of the Punchpass admin site is now live. Hope you love its lovely simplicity 🙂

This much-requested feature will allow your customers to cancel a reservation past your pre-set deadline. So you can open up that spot, kick off the waitlist process, and fill up your class. But because the cancellation happened late, your customer can still be penalized for the class they are missing. Here’s how it works: when a customer tries to cancel past your deadline, Punchpass will warn them. If they proceed and confirm the cancellation, we create a special kind of attendance called a late cancel & mark the customer’s pass (if they have one). You must enable this feature to use it.

We’ve added an “Eligible Passes #” button on top of the Manage Class page and an “Eligible Classes #” button on top of the Manage Pass page. This will be a good reminder — we are trying to help clients remain aware of the eligibility of passes for specific classes.

Instead of having to move month-by-month through the Schedule, now you can jump directly to a specific month. MUCH faster if you need to go a few months in the future to create a new class!

Private sessions can now be set with a location. It’s not required, but helpful if you teach privates in multiple locations!

Classes can now have multiple notes, just like Customers.

The new design rollout continues! Today the admin view of the calendar and list schedules of upcoming classes have been moved to the new design. The calendar is MUCH easier to read, navigate, and quickly see the status of different classes. Up next – the Customers section of Punchpass!

We have added email reporting back to Punchpass, and it’s significantly improved. We now show ALL email sent including transactional emails (reservation reminders, password resets, etc.) We also collect delivery statistics for any custom email you send. So you can see how many people opened the email about your big announcement. 😃 Helping you communicate with your customers is a primary goal of Punchpass – this update helps you see how you are doing!

Customers can now have multiple Notes. Before there was a single notes field, which made it difficult to see any progression if there needed to be a series of updates. Now with multiple notes it is easy to document multiple things in a customer’s account.

You can now create 100% discount codes, which when applied will remove the need to enter credit card information to ‘purchase’ a pass. The big deal here is now you can offer ‘free’ passes for sale, for example for new customers to try your service.