Memberships that have been canceled can now be changed to finish immediately, which will also expire the current active pass. As an example, a customer’s credit card fails, and they refuse to update it. Before it was difficult to ‘stop’ the membership immediately. Now once the membership has been marked ‘Canceled’ there is an option to finish it immediately.

Now you can change a membership’s renewal to a date in the future beyond the current renewal date. This could be a simpler way to ‘pause’ a membership for just a few days, or add more time to a membership as some sort of credit. It gives the clients flexibility. When the renewal date is changed, Punchpass adds a note to the membership. Punchpass does not process any credit or pro-rating.

Membership email receipts now clearly state the status of the membership and when the customer will be charged. Now dates are clearly stated to reflect when a purchased membership is going to start and when the customer will be billed.

The Attendance by Date Range has been improved to run much faster & will no longer timeout on large datasets. The report is fully downloadable as a csv file as well.

We’re excited to introduce a big crop of new features: 👉The membership renewal date can now be changed.  👉If a membership is unpaid, you know it & you’re prompted to act. 👉If a membership that is paid via Stripe is left unpaid, it will not continue to renew. 👉 Your customers can purchase a membership with a future start date. 👉You can assign a customer a membership that started in the past for special situations. 👉 When you pause a membership, it will stop immediately. Then it will start back up right where you paused it so any remaining days can be used before the next payment is due. 👉Future-dated pausing. 👉Membership notes.

We’ve made it MUCH simpler to add or remove a sub for a class. It’s now obvious to you and your customers that the class will be taught by the sub — the names of the regular teacher and the sub are both shown.

Chinese, Swedish, Norwegian, Spanish, and Dutch have all been updated to 100% translated on the customer facing side of Punchpass, helping our clients serve their customers in the language they choose. We’ll continue to update all our languages as we modify and improve the app!

When assigning a customer a new pass or membership, the Payment section has been improved to only show the parts of the form necessary, depending on whether the customer is paying with a credit card or not. This update will help reduce confusion about what fields are needed when assigning a new pass!

The Customer Attendance report has gotten an upgrade: you can now select a date range to see who has come to class over that time period. That makes it much more useful for tracking attendances for contests & challenges.

We have added a small pop-up to explain WHY an attendance has been marked as having no pass. This will make it much easier to understand, an help guide you and your instructors to help fix the problem.