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Product Updates

Punchpass is constantly being updated and improved! This is what’s new:

Improvement

Add a Calendar Notice to a Date Range

November 13, 2019


Now when you add a notice to your public schedule, you’re given the opportunity to show that notice across a range of dates. So you won’t need to add the same notice multiple times when it covers a multi-day time period.

Improvement

Pass Ending Soon Emails Always Include Punchcard Expiration Date

November 11, 2019


If a punchcard has an expiration date, we now always include that date on the “pass ending soon” reminder email to the customer. So even if the reason for the email is that there are 2 visits left, the customer now knows when they need to use their pass by.

Update

Discount Codes Have Been Moved to the Settings Page

November 8, 2019


If you sell passes online with Stripe, you’ll now find the link to set up Discount Codes right on the main Settings page. They are easier for you to see and access there compared to their previous location inside Online Payments.

Improvement

Discount Code Redemptions Report & Export

November 6, 2019


Now you can export the report that shows discount code redemptions as a csv file.

New Feature

Now You Can Extend All Active Pass Expiration Dates

October 30, 2019


Now you can extend the expiration date of all the active passes currently held by all your customers. This is great if you’re heading out for vacation or shutting down for the holidays and you want to give your passholders more time to use their pre-purchased passes. Just go to Manage Passes and use the action button to choose the number of days required. When a pass is extended, you’ll see a note on each pass affected as a reminder.

New Feature

Offer Passes for 1-Time Sale or New Customers Only

October 21, 2019


Now you can choose to sell a pass online only to NEW customers who’ve never purchased before — to help get new customers in the door! Alternately, you can limit a pass to be purchased only once per customer (special offers for new or existing customers). This feature applies to online pass sales from from your public pages.

Improvement

New Report Shows Who Used a Specific Discount Code

October 18, 2019


We’ve added a way to see who purchased a pass using a particular discount code. Within “Manage Settings”, just visit Online Payments => Discount Codes and click through the link in the ‘Redemptions’ column to see who has used that discount code.

Improvement

More Flexibility When Processing Refunds

October 15, 2019


Refunds can now be partially refunded when necessary. Pass and membership refunds are exclusively managed on the pass details page within a customer’s profile. Classes that were purchased with Prepay can be refunded from the Class Details page or the Online Purchases report.

New Feature

Allow your BEST clients to reserve without restrictions

October 11, 2019


You can now mark certain customers as ‘Unrestricted Reservation Access’ – this allows them to book into classes even if they don’t have an active pass (if your settings prevent that) and book into pre-pay classes. Keep your best clients happy by reducing their frustration around booking!

Improvement

Pass Discount More Visible After Redemption

October 10, 2019


If a discount code was used to purchase a pass online, the administrative user can now see the promo code that was used on the pass that was purchased.

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