Refunds can now be partially refunded when necessary. Pass and membership refunds are exclusively managed on the pass details page within a customer’s profile. Classes that were purchased with Prepay can be refunded from the Class Details page or the Online Purchases report.

You can now mark certain customers as ‘Unrestricted Reservation Access’ – this allows them to book into classes even if they don’t have an active pass (if your settings prevent that) and book into pre-pay classes. Keep your best clients happy by reducing their frustration around booking!

If a discount code was used to purchase a pass online, the administrative user can now see the promo code that was used on the pass that was purchased.

If a customer’s membership is paid via cash, check, etc, you can now send them a custom link they can use to enter their credit card details. This makes it much easier to transition customers to pay via credit card.

We’re excited to introduce the redesigned Punchpass attendance screens! They have a beautiful new look and some extra features — we show you more information without being overwhelming. But you’ll still experience the smooth workflow that you’re used to while taking attendance with Punchpass.

Now you can add a person’s email to a ‘blacklist’ to prevent them from making a class reservation. After you’ve blocked them (within your online reservations settings), they’ll be prevented from booking a reservation via your public Punchpass pages. However, if they contact you directly, you still have the ability to create a reservation for that person on the admin side of Punchpass.

Two new notifications have been added for your security: 1) If a NEW admin-level user is added to your company’s setup, Punchpass will automatically send an email notification to all admins on your account to let them know. 2) If any user with company-level login access (admin, restricted, attendance-only) has their email changed in your company settings, Punchpass will send an email notification to that user’s OLD email address.

ALL Punchpass traffic now is routed through the Cloudflare network ( https://cloudflare.com) This provides significantly enhanced security for our clients. It also provides improved performance, especially for clients in Australia/Asia.

We have made the account owner for your Punchpass account more clearly visible in your user settings. This will enhance security around major changes to your subscription.

Clients now have the ability to turn off all the payment forms for their Punchpass account if needed. This improves the security of the account, and provides more flexibility when first setting up Punchpass.