The page that lists all purchases made through Stripe has been significantly improved for better performance.

Now when a customer moves from the waitlist into a ticketed class, Punchpass will automatically assign them an unpaid ticket and send them an email asking them to pay. So you won’t need to track them down to collect payment — the customer can follow the email instructions and pay for the class online.

We’ve added the ability for businesses to extend the expiration date of all active memberships. So if your business is taking a break, you can give your members more time before their next renewal by moving their membership expiration date later. Just go to Manage Passes & Click the ‘Actions’ menu to make changes to multiple memberships at once.

We’ve improved the user experience when an admin cancels an upcoming class. Now, regardless of where you are in the app when you cancel it, we always show a large, detailed pop-up box.

Now if a customer buys a pass that’s exclusively for the content library, the system provides a direct link to the library and does not prompt them to book a class.

We’ve improved our pass suggestion feature for series bookings (the alert box that tells the customer they don’t have a pass, they need one to book, and here are the ones they can consider.). Now, we only suggest passes that are compatible and exclude memberships with punchcards. If no eligible passes are available, we prompt customers to contact the studio for in-person booking.

We’ve made some changes to how we handle situations when there’s a problem with membership purchases. This applies whether the issue happens right away or when the membership is supposed to start in the future (we don’t charge the card until the membership begins). Here are the improvements we’ve made: – If the membership is supposed to start immediately, we won’t assign it to the customer. Instead, we’ll ask them to contact the studio directly for assistance. – If the membership is scheduled to start in the future, we’ll notify the customer about the problem and give them a link to update their card information. We’ll also inform the studio about the situation. These changes ensure better communication so payment-related issues can be resolved quickly.

We’ve made some changes to the waitlist options for series to make things simpler and prevent any confusion. Here’s what you need to know: – If a class is part of a series, the system will prohibit a separate waitlist just for an individual class within the series. Instead, there will be a single waitlist for the entire series.
– Once a series has started, customers won’t be able to sign up for the waitlist themselves. However, admin users at the studio can still add someone to the waitlist as needed.
– If a series is already in progress, the system won’t automatically notify everyone on the waitlist if a spot opens up. Instead, a studio admin can manually move people from the waitlist to fill the available spot. These changes help prevent any conflicts or complications that can arise with multiple waitlists and ongoing series.

Two minor updates were made to the customer view of your public schedule:
– Now, when a customer books a class, the system redirects them back to the date of the class they booked. From there, they can continue to browse the schedule before/after that date easily.
– We no longer display ‘spots left’ once a class has started

We’ve made some changes to the customer’s account page. Now, when a customer has more than 20 records, we’ll paginate the fields to make it easier for you to view the ‘History’ tab without having to endlessly scroll.