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Product Updates

Punchpass is constantly being updated and improved! This is what’s new:

Improvement

Enhanced Information for Admins Adding Admins

August 5, 2021


We’ve made a security enhancement. Now when we email all the business admins that a new admin has been added, that email now shows WHO made that change.

New Feature

NEW! Waitlists for Series

August 4, 2021


Waitlists for Series are now live! Any Series created from a course that has waitlists enabled will automatically have waitlists. Waitlists for series work exactly the same as a waitlist for an individual class.

Improvement

Customers Can See Their Next Membership Renewal Date

August 4, 2021


Customers are now able to see their membership renewal dates so they know when they’ll be charged again.

Improvement

Improved Mailchimp Sync Information

August 3, 2021


If a business is using the Punchpass integration with Mailchimp, we now show the Mailchimp ‘sync’ status if there are any issues with the email sync. If the sync was fine, then we show nothing. This new status field appears on the Active Customers list.

Improvement

Remove Customer ‘No Shows’ From Self Check-in List

July 29, 2021


We’ve improved the list of attending customers so that it no longer includes no-shows. Customers who booked in advance but didn’t show up for class used to appear on the self-check-in list.

Improvement

Stripe Membership Credits Can Now Be Removed By Admin

July 27, 2021


If an admin changes the renewal date of a Stripe-paid customer membership and reduces the period, Punchpass automatically creates a credit to be applied on the customer’s next Stripe invoice. But there are situations where a client wants to reduce the membership renewal period but NOT credit the customer. So now Punchpass gives you the option to remove that credit as you’re changing the membership period.

Improvement

More Flexibility When Changing a Membership’s Renewal Date

June 24, 2021


Now you can change the renewal date multiple times per period for a customer’s membership. So you have lots more flexibility when date shifting is required. (NOTE – ONE exception – you can only DECREASE the renewal period for Stripe paid memberships one time).

Update

Show Warning When Marking Attendance in a Past Class

June 24, 2021


If it’s been 24 hours or more since a class took place, a warning label will let you know that you’re taking attendance in a class that’s already taken place.

Improvement

Series Consistency Improvements

June 1, 2021


We made a couple of fixes to series to make sure the series name is shown in the right places on the admin side of Punchpass. We also added a check so when a customer is booked into all individual classes in a series, the system recognizes that they have booked a spot in the whole series.

New Feature

You’re Now Allowed Unique Advance Reservation Windows for Each Course

June 1, 2021


Now you have the ability to set a different registration window (when customers are allowed to book) for different class types. This helps you with a number of scenarios. Running a special event and want people to be able to book further in advance than normal? Have a different need for your appointments vs regular group classes? Now you’ve got a lot more flexibility!

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