If a membership is not paid via credit card and the customer adds their cc information to start paying via card, Punchpass will check to see if they are currently behind with their membership payments. If their current payment is past due, an invoice will be generated to attempt to collect for it. The customer is shown messaging that their card may be charged; subsequently, the admin is sent an email saying that the customer updated their credit card information, and we let them know if there was a successful charge for their latest pass. If an admin is adding credit card info for a customer (through the admin side), the admin will see similar messaging about collecting on past due payment.

When you’ve got a customer on a waitlist but isn’t checked in when class starts, we now make the assumption that they are not coming to class. Their spot is opened up as soon as class begins so you can fill up your space with folks who show up.

The Active Pass Report now shows FUTURE passes, flagged with a purple tag. The exported CSV/EXCEL versions of that report now also include the customer’s mailing address and the custom ID field. So a client could use this report to build a mailing list of customers who have a specific pass or combination of passes.

We are thrilled to announce the launch of the Punchpass mobile app! 🎉. We have built what is called a Progressive Web App (“PWA”). A PWA is just a special way to package a web application so it behaves more like an app installed from the app store but without any of the numerous restrictions that the app store creates (like taking 30% of your revenue!). Hope you, your staff, and your customers love it!!

Customers who have memberships not currently paid via Stripe can now transition their membership to credit card payment themselves when they log into Punchpass. They don’t need help from the client anymore to make that transition.

Gift passes are now live and available to all Punchpass clients who are connected to Stripe! So your business can set up a gift card online and let folks buy it & give it to a friend who can easily redeem it online for a free pass to your studio.

Now if an instructor leaves & then returns, you can view and reactivate the archived instructor.

We now show a warning to clients if a user is taking attendance on any day in the future. It is just a warning – we don’t restrict them.

If a customer already has a valid pass for a given class, the system no longer prompts them to buy one.

Now we display the price of the ticket on the public page under all circumstances. Previously, we were not displaying the price of a ticketed class on the public page if a login was required for purchase.