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Product Updates

Punchpass is constantly being updated and improved! This is what’s new:

Update

Filter Reset Button Added to Schedule

April 14, 2022


We have re-added a reset button to allow customers to clear out filters from a public schedule. Note that we do not show this button on any embedded schedules, as these are often embedded purposely with assigned filters.

Bug Fix

Membership Future Dated Free Trial Bug Fixed

April 12, 2022


There had been a bug that showed up when a membership had a free trial and its start date was in the future when it was created, we had erroneous behavior when the membership was activated. Now fixed.

Update

Minor Change to Specific Pass Details Report

April 7, 2022


The Specific Pass Details report now shows whether a customer still has an active pass. We have removed the future reservation count from this report.

Improvement

You Can Offer Free Memberships

April 6, 2022


*Improvement:* Now you can set up and offer a free membership. So if you want to charge $0 for access under certain circumstances, you have that option.

Improvement

*Major Improvement* Workflow for Payment & Booking Much Faster

April 4, 2022


*Major Improvement!* When one of your customers is logged into Punchpass and you require them to pay before booking, their workflow is now significantly improved. Their pathway from selecting a scheduled class, being instructed to pay first, then finalizing the registration, is seamless and lovely. The new process works for different types of scheduled activities (classes or series) and covers different types of packages you sell too (passes or memberships). It even works when the class is full and a customer must be added to the waitlist.

Improvement

Attributed Revenue for Gift Passes Corrected

April 4, 2022


The attributed revenue calculation for gift passes has been corrected.

Improvement

Improved Message When Customer Tries to Move a Reservation

March 23, 2022


We have improved the messaging we show customers if they attempt to move a reservation and there are no classes to move to. Before we didn’t really tell them anything, which was confusing! Now we tell them there are no scheduled classes available to move, and that they can keep or cancel their reservation.

Improvement

Memberships Recover More Quickly After Downtime

March 10, 2022


We have improved the process around membership renewals when the system experiences unexpected downtime. Punchpass will now renew memberships that were affected as soon as the system is back up and running, avoiding any delay in that catch-up.

Improvement

Improved Visibility of Membership Free Trial Period

March 8, 2022


Now when a customer buys a membership that starts with a free trial, we show that more clearly on the admin side of Punchpass by marking the initial pass with a “free trial” status.

Improvement

App Installation Instructions Improved

March 7, 2022


We’ve improved the instructions to install the Punchpass PWA ( https://app.punchpass.com/app ) by adding instructions for the iPad and hotlinks at the top so users can jump right to the section that applies to them.

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