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Product Updates

Punchpass is constantly being updated and improved! This is what’s new:

Customize Class Cancellation Windows!

December 4, 2024


You now can set custom cancellation windows for different class types and recurring class times on your schedule. For example, you might want to set the rules a little differently for your group classes vs private sessions! Or, maybe a 6am class needs a different rule than the 5pm class. A few quick changes can give you a unique cancellation policy that works best for your business 🙌

Customize Class Size Limits

December 3, 2024


We have added the ability to customize class sizes on your schedule! You can add/edit class reservation limits for individual classes, recurring classes, and series. With this update, you can now use the same class type for different class sizes across your schedule.

Auto Notes for Membership Changes

December 2, 2024


We are now automatically adding a note whenever there is a change in a membership (pause, renewal, cancel, etc.). These notes can still be edited/deleted, but they can help you keep track of any changes made to memberships!

Replaced ReCAPTCHA with Cloudflare Turnstile

November 19, 2024


We identified issues with ReCAPTCHA (the “I am not a robot” prompt) where some customers would experience issues logging in. We have replaced it with Cloudflare Turnstile, a product that quickly confirms that users are real people (often without them having to lift a finger!) And if we do need to verify someone, all they have to do is check a box. No more trying to figure out what part of a motorcycle you need to click!

Support ACH payments for US bank accounts

November 15, 2024


ACH (Automated Clearing House) gives your US-based customers greater flexibility by enabling direct payments from their bank accounts. ACH may be automatically set to ON in your Stripe account, please review our detailed write up here! Otherwise, you may want to turn OFF accepting ACH from within your Stripe account.

Change class lengths for private sessions

November 11, 2024


We’ve expanded the edit class length feature to private sessions in Punchpass!

✏️ Change individual classtime lengths

October 10, 2024


Users can create or edit an individual classtime to change the length from the class default. This is ideal for our users who are offering series with differing classtimes. Click here to learn more!

Improved schedule viewing for start/end of the month

October 2, 2024


From the admin schedule view, we are now showing two weeks before the 1st day of the month and two weeks after the last day of the month. This should improve the user experience of looking at most recent/upcoming classtimes regardless of the time of the month.

Rollover Membership Credits ↪️

September 19, 2024


If you offer punchcard based memberships, you can now set any unused credits to rollover to the next pay period! You can turn this on by membership type in Punchpass. Either set the rollover status when creating a new membership, or edit an existing one to automatically rollover unused credits!

Receipt downloads from customer account

September 16, 2024


Customers can now easily download PDF receipts for their passes with the full history of attendances applied! Receipts for current passes and full/expired passes are all easily accessible in their own account. Ideal for customers who need detailed receipts for insurance providers!

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