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Product Updates

Punchpass is constantly being updated and improved! This is what’s new:

Improvement

‘Pass ending soon’ email resent when appropriate

February 27, 2023


If a pass has had its ‘expiring soon’ reminder email sent, and then the admin extends the pass expiration so it is past the length of time where we would remind the customer, we will resend the expiring soon email when appropriate.

Improvement

Broader dates available for attendance-only users

February 27, 2023


Attendance-only users can now see 10 days of classes in the future, and 10 days in the past (both were previously 3 days).

Bug Fix

Minor fix to sales tax calculation

February 27, 2023


A fix has been put in place to correct tax calculations on sales where a fixed amount discount code is applied and where taxes are set up to be included in the sales price. The system had previously been applying the fixed discount amount to the total price instead of the pre-tax price, causing the tax amount to be slightly off on tax-inclusive sales.

Improvement

Improved ways to switch between admin and customer viewpoint

February 14, 2023


Now business admins can easily jump to the customer side of Punchpass to see what your customers are seeing. We have added links in both places, on the top end of the app, so you can quickly switch between the customer and admin side of your account.‍

Improvement

Pass ending soon reminders can be sent at different times

February 14, 2023


Now business admins can choose when the pass ending soon reminders are sent, on a pass-by-pass basis. The choices are 2 days, 1 week, 2 weeks, 3 weeks, or 4 weeks. The default of 1 week remains. The option is found at the bottom of the passtype edit/create form.

Improvement

More options for reservation cancellation window

February 14, 2023


Now you have more options around how soon before class a reservation can be canceled. You can choose from options like 15 minutes, 30 minutes, 1.5 hours, etc, as this setting has been converted from hours to minutes. You can find this option at the top of your Online Reservations settings.

Improvement

Report improved to include series tickets

February 13, 2023


The ‘Attendances By Date Range’ report now includes the revenue for series tickets.

Bug Fix

Resolved no-show attendance feature

February 9, 2023


We resolved an issue with the ‘mark no-show’ attendance feature, which was not working under certain circumstances.

Bug Fix

Fix to attendance edit options

February 8, 2023


We resolved the issue where admins had been able to edit an attendance and assign it to a gift card. They cannot do that anymore.

Bug Fix

Admin purchase notification fixed

February 8, 2023


The admin purchase notifications were missing the price if a discount code was used. That has been fixed, and we have also added the code that was used for the purchase.

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