We’ve made it easier for admin users to spot any notes that have been added to a class by highlighting them and improving their visibility.

We’ve made the Customer details page even better by letting you always see the TOTAL number of attendances for each customer, no matter how high it goes – so you can really celebrate your top customers and their milestones! We’ve also added a little note to let you know that this count includes all attendances except no-shows and late cancels.

We’ve enhanced the Customer Attendances report by making it significantly faster, eliminating timeouts for clients with extensive lists. You’ll also now see a breakdown of attendance types: Attendance, No Shows, and Late Cancels, along with updated instructions on the page.

Attendance-only users can now view a class before taking attendance to see who has made a reservation. Returning users will see a temporary banner to help them understand how this change affects them.

When an admin or staff member manually moves a customer off of a waitlist, the system now provides a better warning before confirmation. If the class or series is already full, the system will alert the user that this action will result in overbooking. This improvement is particularly beneficial for cases where a Series reservation is moved off the waitlist, as the system makes it clear that the move impacts the entire series, not just an individual class. The instance they are viewing may not be full, but the series as a whole may be at capacity (because individual reservations may be allowed within the series).

To help admins & staff distinguish between reservations for individual classes versus those for an entire series, we now label each reservation as either “Class” or “Series” when you view a particular class. Tooltips are available when you hover over the labels to provide further explanation.

The page that lists all purchases made through Stripe has been significantly improved for better performance.

Now when a customer moves from the waitlist into a ticketed class, Punchpass will automatically assign them an unpaid ticket and send them an email asking them to pay. So you won’t need to track them down to collect payment — the customer can follow the email instructions and pay for the class online.

We’ve added the ability for businesses to extend the expiration date of all active memberships. So if your business is taking a break, you can give your members more time before their next renewal by moving their membership expiration date later. Just go to Manage Passes & Click the ‘Actions’ menu to make changes to multiple memberships at once.

We’ve improved the user experience when an admin cancels an upcoming class. Now, regardless of where you are in the app when you cancel it, we always show a large, detailed pop-up box.