Late Cancellations are Live!

This much-requested feature will allow your customers to cancel a reservation past your pre-set deadline. So you can open up that spot, kick off the waitlist process, and fill up your class. But because the cancellation happened late, your customer can still be penalized for the class they are missing. Here’s how it works: when a customer tries to cancel past your deadline, Punchpass will warn them. If they proceed and confirm the cancellation, we create a special kind of attendance called a late cancel & mark the customer’s pass (if they have one). You must enable this feature to use it.