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Improvements to handling failed initial membership charges

June 6, 2023

We’ve made some changes to how we handle situations when there’s a problem with membership purchases. This applies whether the issue happens right away or when the membership is supposed to start in the future (we don’t charge the card until the membership begins). Here are the improvements we’ve made: – If the membership is supposed to start immediately, we won’t assign it to the customer. Instead, we’ll ask them to contact the studio directly for assistance. – If the membership is scheduled to start in the future, we’ll notify the customer about the problem and give them a link to update their card information. We’ll also inform the studio about the situation. These changes ensure better communication so payment-related issues can be resolved quickly.