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Collecting on Past Due Membership Payment Automated When CC Added

January 19, 2022

If a membership is not paid via credit card and the customer adds their cc information to start paying via card, Punchpass will check to see if they are currently behind with their membership payments. If their current payment is past due, an invoice will be generated to attempt to collect for it. The customer is shown messaging that their card may be charged; subsequently, the admin is sent an email saying that the customer updated their credit card information, and we let them know if there was a successful charge for their latest pass. If an admin is adding credit card info for a customer (through the admin side), the admin will see similar messaging about collecting on past due payment.