Head of Growth & Marketing
Remote, ‍Full-time
Candidates must reside in U.S.A.

Are you a positive, energetic person who's been in the trenches of digital marketing & loves the challenge? We hope you'll apply to lead our growth efforts here at Punchpass!

Marketing is never done. There are always routine tasks to execute, new ideas to try, and minor tweaks that could have a big impact. We are looking for someone who enjoys the daily work involved with digital marketing but who keeps their eye on the big picture strategy to keep priorities in order.

You'll have a lot of leeway to craft a strategic and evidence-based approach to content marketing and advertising. And you'll be responsible for carrying out that strategy, measuring for impact, and revising as you go.

You will be joining a team that believes in high standards and helping small businesses grow. Our clients are our most enthusiastic and powerful advocates, as we are known for our excellent product and service. Our marketing tactics are always honest. Punchpass is a self-serve model, but getting folks to trust us enough to jump on our free trial and feel good about paying us is a big part of what you'll do.

The position is remote, but we are only considering candidates in the U.S.A.

About the Role
The purpose of this role is to grow traffic and increase the number of clients who sign up for our service. As a small team we are looking for someone who can both work with the leadership team to create the marketing strategy, and then execute it.
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‍Acquisition Channels
-Identify and pursue growth through new acquisition channels. This could include new industry partnerships, new social channels, festival sponsorships, referrals, etc.
-Maximize the value of existing channels and partnerships (email funnels, email retargeting, software consolidator sites).
-Targeting & retargeting via paid campaigns (Google Adwords, Facebook ads), others.
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‍Website and Search Engine Optimization
-Identify, monitor, and direct our efforts to scale organic visits and improve website conversion rates.
-Work to identify target keywords and optimize existing & new content.
-Analyze the performance and value of different keywords over time.
-Develop implementation workflows to maximize SEO when new content is produced.
-Improve on-page SEO of existing website content by performing routine keyword gap analyses & refreshing the content.
-Perform ongoing website optimization, including traffic funnels, menus, landing pages, internal linking strategies.

‍Reporting & Metrics
-Develop and optimize Google analytics & other reporting tools and effectively manage those systems moving forward.
-You’ll own our marketing data analytics pipeline from collection through reporting.
-You’re confident in translating raw behavioral and on-site data into insightful metrics and visualizing that data.
-Set standards to support effective reporting, including lead source classification and UTM consistency.
-Determine which metrics to monitor, both for high-level reporting and low-level tracking.Set and monitor goals to achieve over time.

‍Content Strategy & Management
-Lead the team effort to plan themes to guide our content creation for each month/quarter/year for the creation of blog posts, newsletters, webinars, podcasts.
-Industry rhythms & annual patterns will guide your decisions.
-Manage the creation and posting of routine blog posts.
-Grow our email list via lead magnets (guides, checklists, etc.).
-Fine-tune our email DRIP campaigns based on lead source and funnel location.
-Supervise our social media presence (FB, IG, Linked In, YouTube).

‍We’d love to hear from you if you:
-Are comfortable developing a marketing strategy, measuring outcomes, and revising as you go.
-Love getting your hands dirty while executing, measuring, and making revisions.
-Get excited about getting new users and new sales.
-Think high-level but with a firm foundation in the low-level tasks that happen daily to keep the motors running.
-Bring a strong sense of team spirit and ownership.Are proactive and resourceful.
-You work on your own initiative, and you find answers to questions yourself.
-Relish autonomy in your role.
-Possess curiosity and a desire to dig into root causes.
-Are eager to learn and improve upon your own skills.
-Have an overall drive for excellence.
-Are excited to join a dynamic team looking to do great things.
-Writing is important to us - the majority of our communication with customers and each other is written.
-Sales & marketing experience with a self-serve Saas product is a plus.
-First-hand knowledge of the fitness industry is a plus.
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Benefits
This is a full-time position available to remote candidates in the U.S.A.

We offer partially paid health, dental, and vision insurance. Other benefits include a 401k with a 4% company match, a relaxed 15-day vacation policy (plus holidays), as well as paid parental leave. And of course, we'll work with you to make sure you have the equipment you need to do your job (computer, monitor, etc.)

We're a small team with a product our customers love, and you will be the first full-time marketing person on the team. You can make a big impact :)

What makes Punchpass different from other opportunities?
- We've been around a long time so we have a successful, stable business. But still LOTS of opportunities to grow.
- We are small - really small. You will have a strong voice in any discussion.
- Bootstrapped & profitable - no VC/Investor growth pressure here.
- Our work matters. Every day we hear from customers whose businesses have been fundamentally changed for the better by Punchpass. We have real connections with our customers.

Interested?
We hope that candidates of all backgrounds will apply for this position. Punchpass serves a very diverse client base and our goal is to have our team match that client base as best we can. You can see more about the current team by visiting https://punchpass.com/about-us.

Thanks for considering us. We look forward to hearing from you!
‍
Click here to apply

Customer Success Specialist
Remote, ‍Full-time
Candidates must reside in U.S., Canada, or Western Europe

We’re looking for someone with customer support experience to join our customer success team here at Punchpass. The primary aim of this role is to ensure that customers achieve success in understanding and using Punchpass.

With thousands of users around the globe, we get lots of questions about Punchpass. Your job will be to answer them and look for ways to help customers succeed with Punchpass right from the start. This will range from answering messages in Intercom (the app we use for all customer communication), improving our support documentation, customer onboarding phone calls, demos, guides, and anything else that will help our customers get set up and successful using Punchpass. You’ll also convey customer concerns back to our tech team by tracking user feedback and escalating software issues as necessary.

Punchpass is still a very small company - everyone helps with support, and you won’t be alone. Excellent customer service is something we are known for, so you will be joining a team that believes in high standards and believes in helping small businesses grow.

We are looking for someone with experience in customer support (preferably online but not a requirement), who is comfortable with technology, and is looking for a challenging but rewarding place to work. There is a lot of room to grow with Punchpass, you won’t be limited in terms of your responsibility. Writing is important to us - the majority of our communication with customers, and with each other, is written.

‍Here's what we'd like to see from you:
- Have previous experience with customer support and troubleshooting.
- Have technical know-how and great problem solving abilities.
- Are comfortable speaking to small business owners, via phone, email, and online chat.
- Are an analytical thinker, and you pay attention to detail.
- Excel at understanding complex topics and explaining them to others in a clear, concise manner, both written and verbal [English].
- Get enjoyment from helping people. We encourage casual and friendly conversations with our customers.
- Bring a strong sense of team spirit and ownership.
- Are proactive and resourceful. You work on your own initiative, and you find answers to questions yourself. (But you aren't afraid to ask for help!)
- Great communication skills and the ability to work independently. “A Manager of One”
- Possess curiosity and a desire to dig into root causes -- a passion for learning, and a nose for troubleshooting
- Are eager to learn and improve upon your own skills.
- A positive, 'let's get going' attitude.
- Have an overall drive for excellence.
- Bonus points if you have experience selling or training.
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How We Work
‍Strong communication skills are required for this position, as we are 100% remote. Lots of our communication with clients -- and our team -- is asynchronous. So you need to be comfortable communicating via your keyboard. We have team meetings 1-2x week, but don't do daily stand ups or check ins. Team members work from wherever they'd like -- home, coworking spots, small offices.

We've found a nice balance between being connected to your teammates (you're not on an island!) but having the flexibility & autonomy to do your job AND deal with all the fun changes life is throwing our way. 😅 You could say we're focused on a healthy, sustainable, remote culture.

Benefits
This is a full-time position available to remote candidates in the U.S., Canada, and Western Europe. The salary range for this position will depend on the level of experience.

For candidates located in the U.S., we offer partially paid health, dental, vision insurance. Other benefits include a 401k with 4% company match, a relaxed 15 day vacation policy (plus holidays), as well as paid parental leave. And of course we'll work with you to make sure you have the equipment you need to do your job (computer, monitors, etc.)

What makes Punchpass different from other opportunities?
- We've been around a long time so we have a successful, stable business. But still LOTS of opportunities to grow.
- We are small - really small. You will have a strong voice in any discussion.
- Bootstrapped & profitable - no VC/Investor growth pressure here.
- Our work matters. Every day we hear from customers whose businesses have been fundamentally changed for the better by Punchpass. We have real connections with our customers.

Interested?
We hope that candidates of all backgrounds will apply for this position. Punchpass serves a very diverse client base and our goal is to have our team match that client base as best we can. You can see more about the current team by visiting https://punchpass.com/about-us and hovering over each team member.

Thanks for considering us. We look forward to hearing from you!
‍
Click here to apply

Full Stack Ruby on Rails Developer
Remote, ‍Full-time
North American Candidates Only

We are looking for a full stack Ruby on Rails developer who wants to be involved in all aspects of running a web SaaS.

There are no silos here. As Punchpass grows we need help in many different areas. Week to week it could be helping support to troubleshoot escalated issues, refactoring existing code, ongoing infrastructure upgrades, and new feature development.

This is a position where you'll constantly be learning, trying new things, and seeing directly all the trade-offs and real-world issues that come with running an existing global SaaS.

For this position we are only considering candidates in North America as we need significant overlap with the majority of the team.

To start you'll work closely with our founder learning how Punchpass works and is architected, and working closely with support to troubleshoot & fix escalated issues. From there we'll layer in more work around refactoring, testing, and improving existing and new Punchpass features.

You will have a direct impact on the Punchpass product.

‍Here's what we'd like to see from you:
- 3+ years working with Ruby on Rails. We’re all-in for Rails.
- Front end work with Stimulus JS (or just strong JS experience) is a big plus.
- A passion for learning, and a nose for troubleshooting
- Proactive and resourceful. You work on your own initiative, and you find answers to questions yourself. (But you aren't afraid to ask for help!)
- An understanding that sometimes good enough is good enough - there are always trade offs. We like to ship.
- Great communication skills and the ability to work independently. “A Manager of One”
- A positive, 'let's get going' attitude. Things right now are hard enough - we try to stay positive around here!
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‍The Tech Stack
- Ruby on Rails 5.2 (soon to be 6!) hosted on Heroku
- PostgreSQL on Heroku
- Foundation CSS & Stimulus JS
- HerokuCI & Github
- Cloudflare
- Multiple 3rd party APIs: Stripe, Zoom, Square, Cloudflare
- Sendgrid/Postmark for email

How We Work
‍Strong communication skills are required for this position, as we are 100% remote. You'll occasionally be communicating with customers, as well as documenting all the changes you make. The primary tools we use for team communication are Basecamp, Notion, and Zoom. In our app, billing is with Stripe, and customer communication is through Intercom.

Lots of our communication is asynchronous, so you need to be comfortable communicating via your keyboard. We have team meetings 1-2x week, but don't do daily stand ups or check ins . Team members work from wherever they'd like -- home, coworking spots, small offices --and there are no set expectations around specific work hours during the day.

We've found a nice balance between being connected to your teammates (you're not on an island!) but having the flexibility & autonomy to do your job AND deal with all the fun changes life is throwing our way. 😅 You could say we're focused on a healthy, sustainable, remote culture.

Benefits
This is a full-time position available to remote candidates in North America. The salary range for this position is $90,000 - $110,000 depending on the level of experience.

For candidates located in the U.S., we offer partially paid health, dental, vision insurance. Other benefits include a 401k with 4% company match, a relaxed 15 day vacation policy (plus holidays), as well as paid parental leave. And of course we'll work with you to make sure you have the equipment you need to do your job (computer, monitors, etc.)

What makes Punchpass different from other opportunities?
- We've been around a long time so we have a successful, stable business. But still LOTS of opportunities to grow.
- We are small - really small. You will have a strong voice in any discussion.
- Bootstrapped & profitable - no VC/Investor growth pressure here.
- Our work matters. Every day we hear from customers whose businesses have been fundamentally changed for the better by Punchpass. We have real connections with our customers.

Interested?
We hope that candidates of all backgrounds will apply for this position. Punchpass serves a very diverse client base and our goal is to have our team match that client base as best we can. You can see more about the current team by visiting https://punchpass.com/about-us and hovering over each team member.

Thanks for considering us, and we look forward to hearing from you!

Click here to apply

About Punchpass

It's a special place to work

What We Do

Punchpass makes web software used by fitness & yoga studios worldwide.

How Long We've Been At It

Founded in 2013, we're bootstrapped, profitable and currently serve clients in over 60 countries.

Our Growth

We've grown significantly every year. And the pandemic has forced studios to get online, which has created a big opportunity for us.

Who We Serve

Our primary customers are small, single location studios with 1-10 instructors.

Who's On Our Team

Currently we are team of 9, with 2 of us part-time. We're a 100% remote company with team members in Burlington VT, Portland ME, Tulsa OK, Australia, Belgium, Canada, and Mexico.

Our Culture

Our staff is tight-knit and dedicated. Most of us have been working together for 3+ years. Several of us have called Punchpass 'the best gig of our careers.' 😃 👏

How We Work

Communication is key

We're Committed To Remote Work

‍Strong communication skills are required to be on our team, as we are 100% remote.

Lots of our communication is asynchronous, so you need to be comfortable communicating via your keyboard. We have team meetings 2x week, but we don't do daily stand ups or check ins.

We've Got Flexibility

Team members work from wherever they'd like -- home, coworking spots, small offices -- and there are no set expectations around specific work hours during the day.

We're Close in Spirit

We've found a nice balance between being connected to our teammates (you're not on an island!) but having the flexibility & autonomy to do your job AND deal with all the fun changes life is throwing our way. 😅 You could say we're focused on a healthy, sustainable, remote culture.

Open Positions at Punchpass

About Punchpass

How We Work