Do you have customers who book in advance & then don’t show up? Now you can track your no shows so you can consistently and fairly follow your policy around these situations. Here’s how it works:
While you’re taking attendance, you can see all pending reservations that your customers have made.
When someone with a reservation doesn’t show up for class, you’ll mark them as attending. Then, just update the status of that attendance to “no show.”
When you follow these steps, the customer’s pass will be deducted AND they’ll be marked as a no show for that class.
As part of this new feature, we’ve added a new “No Shows” report as well – so you can always trace back to these situations.
Want to make a one-time exception to your rule and NOT deduct a customer’s pass? You can edit the no-show & forgive that attendance. Your records will still reflect that it was a no show unless you change that status.
Now you can follow your policy with full traceability and no questions asked!