If you have to cancel a class due to unforeseen circumstances, Punchpass will allow you to cancel it.
With Punchpass you can cancel:
A single class,
All the classes happening on a specific day,
and delete all future instances of a recurring class time.
Note: If a class has reservations and you wish to return the class credits to the customers, you'll need to delete the customer reservations after canceling the class.
Canceling classes step-by-step
The recommended workflow for canceling a class is:
1. Cancel the class. You have a couple of options for doing this, detailed below: Cancel a single class, cancel all classes for the day, or delete all future classes.
2. Send a notification by email. Your customers are NOT automatically notified, and to email the impacted customers, you can do that right from the class page after you've canceled it.
3. Deleting the reservations to refund the class credits. For each class you'd like to cancel, click on the class to open the details page.
From the Actions menu, select the option to delete all reservations.
This opens a pop-up asking you to confirm the action. When the reservations are deleted, the class credits are returned to the customer in the same form that that they made the reservation and they'll appear in the customer account.
Here is a quick demo to send to your instructors:
How to cancel a single class
You can cancel right from the schedule or calendar view within Punchpass by clicking on the three-dots icon next to the class and then clicking Mark as Canceled:
Or you can cancel the class from the class details page. From the Class Details page, select the Actions menu, and click the Cancel Class option from the dropdown menu:
Punchpass will ask you to confirm the action.
If there are any class reservations that need to be addressed, you'll be notified. Press Yes, cancel class! to cancel.
And the class will appear as canceled and reservations are no longer accepted.
How to cancel ALL classes on a particular day
Do you need to cancel ALL classes on a particular day? Navigate to the Schedule, choose list or calendar as your view, select the three-dot icon for the day, and select Cancel all of today's classes.
List view
Calendar view
Punchpass will ask you to confirm the class cancellation.
When a class has been marked canceled, that class shows as canceled on your public schedule page and reservations are no longer accepted.
A canceled class appears like this on the public schedule:
Customers will also see that a class has been canceled in the My Reservations section of their account:
If you want to post a special notice to your calendar, here's more on that.
Accidentally cancel class? Restore it!
You can restore a canceled class by navigating to the class details page; selecting the Actions menu and the option to Uncancel/Restore Class.
Punchpass will ask you to confirm.
And the class is back on your schedule.
How to delete future class times
No longer offering a class? Updating your class schedule? You can remove all future classes directly from the Schedule or by making changes to your recurring class schedule for each class.
This action will delete the class and any reservations. It can't be undone.
Delete all future recurring classes right from the Schedule
For example, our studio has decided to eliminate all Test Classes happening on Wednesdays at 8 am.
From the Schedule, navigate to the session you want to cancel and select the three-dot icon.
Select the option to Delete All Future Classes at this Time.
You'll see a pop-up message asking you to confirm. Press Yes, Delete! to delete all future instances of this class time.
This will delete the class for today and all the future classes and any reservations.
In our example, this removed all Test Classes happening on Wednesdays at 8 am.
Making Changes to Your Recurring Class Schedule
You can also make these changes to your recurring class schedule from each Class details page in Manage -> Classes.
Here are our guides for making changes to your recurring schedule from the Class details page: