Hey! We’re happy to share more improvements to Punchpass this month. You’ll especially like being able to transfer passes between customers and give clients permanent reservations. Memberships are better than ever too.
Ever have a customer buy a pass for someone else to use? Now you can transfer a pass from one customer to another. If it’s a membership, you can transfer that too – just move the first pass, and the membership will be reassigned. If you transfer a pass that’s linked to a series, we’ll also move all the class reservations for that series to the new customer (without sending emails). You can only move passes that have not yet been used for attendance.
You can now add Standing Reservations to pre-register your best customers for their regular class times. So you can manage the spots in your classes better AND provide great service to your loyal clients!
To create a standing reservation, just click on Class Reservations (from your Home page), then the Standing Reservations button. A few things to note:
Standing reservations may have an end date or be left open ended.
Customers are NOT notified when you create a standing reservation for them (but you should email them!)
If a customer can’t make it to class one day, an individual reservation can be canceled without changing the standing reservation time.
Customers can do it themselves if they have a customer login.
If you need to cancel the standing reservation altogether, you can do that easily through the customer’s profile.
Now your public schedule is even clearer to your customers since we grey out past calendar days. We remove some of the details from past classes too.
We’ve added some tweaks to make our memberships feature more flexible when you integrate with Stripe. Now if a customer has a membership and you’re connected with Stripe, you’ll see a few different options depending on the membership status…
Convert Memberships to Recurring Credit Card Payment
If the membership was not originally paid with a credit card, you’ll see the option to add one. Automatic credit card payments will start on the following due date.
NOTE: You CANNOT tell Punchpass to capture a past due membership. You can only switch to have it handle the next upcoming payment.
Change Credit Card Used for a Membership
If the membership is currently paid with Stripe, you’ll now see the option to change the credit card used. Just click the button to change the card used. The new card will be used on the next scheduled payment date.
Now you can start a customer’s membership in the future.
If a membership is started in the future, it will pend until the future start date. No pass is initially assigned; the first pass is assigned when the start date arrives.
NOTE: This feature is only for customer memberships that you initiate while logged into Punchpass. You cannot change a membership that was purchased online to be started later.
Your Active Pass Report is downloadable now since we added a CSV download feature.
Even if a pass is expired or full, we now flag a pass that’s marked as unpaid (and you’re tracking payments) on the the customer details page. This is makes its status more prominent if a pass expires and is still unpaid.
We’ve improved the way you manage your Users and Instructors setup. Now it works better on smaller screens. We also show the user’s access level, email address, and linked instructor if applicable.
We’d love to see Punchpass in the hands of ALL the studios and teachers who would benefit. Your kind words about Punchpass go a long way with your community. So please share the love! We’d be grateful.
That’s all for now. As always, more to come.
Chris & Sharon